Launching an e-shop may seem less complicated than having a real store with the strict regulations governing the sale of products and services. However, laws do exist that for e-shops and they’re important to know. The 4 important key laws are:
The Electronic Commerce Regulations 2002
This law came into force on 21st August 2002 setting out rules for communication with customers. Other main points include the contact information a business must provide (such as business name, company registration number, VAT number, address, email address and telephone number). In addition, an e-shop must have ‘terms and conditions’ and clear information on prices, taxes and delivery costs.
The Data Protection Act 1998
Whether an e-shop’s collecting customer data for marketing reasons, or keeping addresses for those who’ve placed orders, they must register with the Information Commissioner’s Office (ICO). Every size of business must comply!
The Distance Selling Act 2000
This concerns the rights of customers and includes requirements such as providing clear information about products, clear postage and packing costs and stating if VAT’s included in prices. In addition, all goods sold must be returnable within 14 days.
ICO Cookie Law